If you are not a current wellsfargo.com user and would like to continue to manage your account online, you will need to enroll in online banking. You will need your Social Security number and auto loan account number available to complete the enrollment process. You can find your auto loan account number on your monthly statement. For additional information about the enrollment process, please see the Online Banking Enrollment Questions.

If you need assistance with the enrollment process, please call us at 1-800-956-4442. We’re here to help.

Visit wellsfargo.com to sign on and view your accounts. Your auto loan will appear on the Account Summary. From there, you can manage your auto loan by selecting the account tile or one of the task icons.

Don’t see your auto loan account? You can add or remove an account from your Account Summary at any time – select Account Settings to make updates. Note: This option is not available on the Wells Fargo mobile app.

If you select your auto loan and get automatically signed off from online banking, please call us at 1-800-956-4442 so that we may assist you.

After signing on, you will see the Account Summary, which includes your auto loan and all of your other Wells Fargo accounts.

If you want to make payments or manage your account, select the Auto Loan tile from Account Summary, which will take you to the main Auto Loan page. For quick access to popular account management options, you can select one of the shortcuts – View Activity, Make Payment, View Statements, or Manage Alerts – from Account Summary.

The main Auto Loan page provides an overview of your account which includes your next payment due and last payment received. From here, you can make payments, enroll in automatic payments, eStatements, and more. Select Account Summary to go back and view all of your Wells Fargo accounts.

From Account Summary, select your Auto Loan to see all your payment options. You can access your payment options from the Auto Loan page, the Pay icon on your laptop or desktop computer, or from the Payments menu on your mobile device. From making payments or viewing your payment history, to requesting a payoff quote, everything is in the same place for your convenience.

You can conveniently enroll in automatic loan payments at any time. From Account Summary, select your Auto Loan, and then the Enroll in Auto Pay icon. If you are currently enrolled in the Automatic Loan Payment (ALP) program, your payments will continue as scheduled, and no action is required from you.

You can view your loan details, enroll in eStatements, or request a due date change from Account Management from the More menu.

Select Manage Alerts to set up an email notification for eStatements or Payment Reminders. (Notifications can only be sent to the primary email address on the account.)

Enroll in eStatements to view, download, or print up to 12 months of statements. You will receive an email each month when your account statement is available.

You can quickly enroll or view your eStatements by selecting the icon on the Auto Loan page or from the More menu under Statements & Documents.

If you receive eStatements, your eStatements will be available on wellsfargo.com. If you are not enrolled in wellsfargo.com, you will need to complete the one-time registration to access your eStatements.

You can access your statements through the View Statements shortcut on your main Account Summary page.

You can conveniently update your account information by selecting My Profile from the More menu on the Auto Loan page. Select Update Contact Information, Change Username, or Change Password to make a change for all your Wells Fargo accounts.

Select Frequently Asked Questions from the menu to view account servicing information for your auto loan and to access the customer service information for all Wells Fargo products.

• Do I need a new username and password to sign on?
  • If you’re currently enrolled at wellsfargo.com, you can use your existing Wells Fargo Online username and password to access your auto loan. If you’re not enrolled at wellsfargo.com, then you will need to enroll in Wells Fargo Online to continue accessing your auto loan online. During enrollment, you will be required to create a new username and password. Be sure to update your Wells Fargo sign-on information if you previously had it linked/saved to any external accounts.
• I signed on to wellsfargo.com, but I don’t see my auto loan. What should I do?
  • You can add or remove an account from your Account Summary at any time. Select Account Settings from the menu to add your auto loan account. Please note: Once you add your account, there may be a short delay until you will be able to see your detailed account information. If you get signed off when you try to select the account, wait five minutes and then sign back on. You will be able to select your auto loan account and see more information at that time.
• How do I access my eStatements?
  • Sign on or enroll in online banking, and then select View Statements from Account Summary or the Enroll/View in eStatements icon on the Auto Loan page.
• How do I set up automated payments for my auto loan?
  • You can conveniently enroll in automatic loan payments at any time. From Account Summary, select your Auto Loan, and then the Enroll in Auto Pay icon. You can easily update or cancel your automatic payments online.
• Can I set up email alerts for my account?
  • Yes, you can set up email alerts for your account online. From Account Summary, select your Auto Loan, and then the Manage Alerts icon to set up an email notification for eStatements or Payment Reminders.
• I just paid off my auto loan. Why can’t I see the account online?
  • Closed accounts are not available on wellsfargo.com. Please call us at 1-800-289-8004, and we can assist you with statements, account information, etc.

For questions about enrollment or online account access, including username and password, please call Wells Fargo Online^® at 1-800-956-4442, available 24 hours a day, 7 days a week.

For all other questions regarding your auto loan, please call 1-800-289-8004, Monday – Thursday, 7 am - 10 pm, Friday, 7 am - 9 pm, and Saturday, 7 am - 5:30 pm Central Time.